Our journey began with a simple belief – patients deserve better


We felt an overwhelming need for change

Our mission was born out of the frustration of seeing loved ones suffer needlessly from chronic pain. Over 50 million Americans have chronic pain, yet less than 20% report sustained improvements after treatment.

Today’s standard of care is not only ineffective, it is impersonal and leaves many patients without adequate support.

So we asked ourselves, what kind of care would we want for our loved ones?


We built a path forwards

Like many others, we spent years searching for high-quality pain care. What we found were fragmented services, a lack of evidence based therapies and limited patient options. To do right by patients and create the care they deserved would be no easy feat – we had to design a new model of multidisciplinary care, make it affordable and accessible to all, and create a patient experience that was simple and personal.


We put together a world class team

To realize our vision we needed to build a world-class team – and that’s exactly what we did.  We brought together leaders with deep clinical, scientific and operational expertise – all united by a shared vision to transform chronic pain care for the better.


And took action

It’s easy to theorize solutions to big problems – it’s entirely different thing to take action. We don’t dwell on the ever present mantra of healthcare is broken, but rather believe that whatever isn’t working is fixable. Our team comes from diverse backgrounds, with a common history that connects us all – a track record of getting things done.

Core Leadership

Helen Shang

Chief Executive Officer

Helen Shang is the cofounder and CEO of Memoir Health. Previously, Helen founded a free clinic in San Diego and the first high school in Los Fierros, Nicaragua. Helen was inspired to start Memoir Health after witnessing the limitations of our healthcare system while training to earn her MD at Harvard. Helen is inspired by people brave enough to change their lives.

Richard Goldberg, MD, MS

Chief Strategy Officer

Dr. Goldberg is a Distinguished Life Fellow of the American Psychiatric Association, a Fellow of the Academy of Consultation Liaison Psychiatry, and has published over 100 peer reviewed articles and 6 books. He has held major leadership roles in healthcare, including as SVP for Physician Network Development and SVP for the Psychiatry & Behavioral Health Service Line at Lifespan, he largest provider of healthcare in Southeast New England.

Mansoor Alam

Chief Technology Officer

Prior to co-founding Memoir Health, Mansoor was a senior data scientist at AthenaHealth and has developed machine learning technologies in population health management and pricing models. He focuses on technologies in care delivery, outcomes measurement and translational research.

Carl Saab, Ph.D.

Scientific Advisor

Dr. Carl Saab is one of the world’s leading experts in chronic pain, pioneering research in the development of new technologies to objectively assess pain and modulate sensory perception in health and disease. He is currently the Director of the Center for Pain and Neural Circuit at Rhode Island Hospital, and Associate Prof, Dept of Neuroscience and Dept of Neurosurgery at Brown University.